Kaizen
Kaizen is the Japanese word for continuous improvement. Continuous improvement is key to the success of a business, as well as to the success of the people in the business. This past week, I had the opportunity to shadow one of the…
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Author: Chris Bourgea
Customer service can make or break a tea business
Great companies live and breathe great customer service. Although it’s often noted that it’s easier to keep an existing customer than to gain a new one, it’s amazing how many companies wing it and hope for the best…
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Positive results with Bunn’s Trifecta
Upon opening our third store, we thought it would be fun to try a product that Bunn had previously been selling only to coffee shops and use it to make tea. Adagio Teas is currently the only tea shop to carry the Trifecta…
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Window of opportunity
When you open a retail store, you have about six months before your new neighbors don’t see you as “the interesting new store on the block,” and the hype you had when you first opened your door decreases…
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